Pictured Rocks Kayaking Cancellation Policy 

FAQ | Cancellation Policy | Privacy Policy

REFUND POLICY
A purchased tour ticket will be eligible for a refund or an exchange up to 48 hours before the scheduled tour time. If Pictured Rocks Kayaking cancels a trip, you will be provided with a full refund, a rescheduled tour for another day dependant on availability, or an alternative* tour may be offered at a reduced rate if weather permits. All exchanges are dependent on availability. NO REFUNDS or EXCHANGES will be granted after the time of your scheduled kayak tour. NO EXCEPTIONS. To exchange or refund your ticket for another time, please call us immediately at (906) 387-5500.

Once you are on the boat, you stay on the boat and no refunds. We cannot return you back to the dock for any reason. 

*If a cruise is cancelled due to weather, an alternative option may include a tour of Grand Island if weather permits. This tour will be offered at a reduced rate. No tour will be refunded once they have started. NO CALL NO SHOW NO REFUNDS NO EXCEPTIONS

REFUNDS FOR DAY OF TOUR CAN ONLY BE PROCESSED THE DAY OF IN THE OFFICE. If you request a refund, you must request it the day of the tour and not through and an email or phone call the next day or later. 

CANCELLATION POLICY
Pictured Rocks Kayaking reserves the right to cancel a scheduled cruise for any reason up until the time of departure. Cancellations are unlikely EXCEPT in the event of inclement weather. Typical weather conditions that warrant cancellations are high winds on Lake Superior causing high waves along the lakeshore, dense fog along the lakeshore, or severe lightning nearby on Lake Superior. Weather conditions on Lake Superior do change quickly and while we are pleased to make as many kayak trips as possible, safety is our greatest concern. Please be advised of this especially if you are traveling from a long distance or have an extremely inflexible schedule. We cancel if a small craft advisory is issued from the National Weather Service, and also use our own discretion. You may call our ticket office with concerns about a cancellation the day of your cruise.